Watchmore
Thousands of Capital One customers experienced widespread technical issues on Thursday morning, with delayed direct deposits and inaccessible funds.
Key Details
- Customers reported difficulties accessing accounts via mobile app and website
- Direct deposits were not being credited to accounts as expected
- Capital One acknowledged the technical problem in a public statement
Capital One stated: "We are aware of a technical issue impacting some customers' ability to receive deposits and access accounts. Our teams are actively working to resolve this matter as quickly as possible."Customer Impact
- Numerous complaints surfaced on social media platforms
- Some customers faced potential financial disruptions due to missing payments
- The bank promised to "care for all reasonable fees incurred" as a result of the incident
This technical outage comes shortly after a CFPB lawsuit against Capital One on January 14 alleging deceptive practices regarding interest payments.